Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Woodbury, MN

8d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They use digital tools and solution-based selling to deliver a strong customer experience, support customer onboarding and self-service through the T-Mobile app, and meet sales and quality-of-sale targets.

Associates complete training and ongoing learning, review sales results and promotions to stay customer-ready, and collaborate with nearby stores and teams. The role also includes kiosk operations, opening and closing procedures, securing kiosk assets, following up with customers, capturing referrals, and supporting account setup, device support, and account servicing. During the first 90 days, associates receive on-the-job training and hourly training pay; after training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work as part of a team, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand how to self-serve and use the T-Mobile app for wireless needs, and support their onboarding.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills.
• Review personal results, current promotions, and Hub updates to remain customer-ready.
• Partner with nearby store locations to fully onboard customers and support customer experience, account setup, device support, and account servicing.
• Practice skills, share knowledge, and perform store operations, opening and closing procedures.
• Carry kiosk cabinet keys, secure the kiosk and its assets, and report lost keys or assets to a manager.
• Provide exceptional customer service, build rapport and trust, and work to exceed customer expectations and performance targets.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Work alongside peers and store leaders, sharing best practices and helping resolve customer issues.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED