Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Flagstaff, AZ

3d

About The Position

Mobile Associates, Store-in-Store bring the T-Mobile brand to life in National Sales partner locations. They engage customers in busy retail settings, build relationships through meaningful interactions, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions, support onboarding, and help customers use the T-Mobile app. Associates work toward sales, customer experience, and quality-of-sale goals while delivering service in line with T-Mobile’s standards.

The role includes completing training on the in-store experience, products, processes, and systems; reviewing performance results and current promotions; practicing skills and sharing knowledge; supporting store operations and opening and closing procedures; and coordinating with nearby store locations, leaders, and teams. Associates handle kiosk keys and secure kiosk assets, report lost keys or assets, follow up with customers, capture referrals, manage Be Back processes, and may perform price overrides for specialty National Retail offers.

The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. The role does not require travel and is not DOT-regulated or safety-sensitive. Hourly base pay is $19.50, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives, and employees are eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least six months of customer service and/or sales experience.
• Passionate customer advocacy and the ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for their wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to fully onboard customers and coordinate support.
• Practice skills, share knowledge, and perform store operations and opening and closing procedures.
• Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
• Proactively reach out to potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.
• Meet sales, customer experience, and quality-of-sale performance targets.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED