Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Florence, AL

18d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand in National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, use digital self-service tools, and help customers learn to use the T-Mobile app. Associates are expected to meet sales and quality goals while providing exceptional customer experiences. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role includes store-in-store operating procedures and collaboration with nearby stores and teams to support customers.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Customer advocacy and the ability to connect with customers while balancing customer experience and performance goals.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand self-service options and use the T-Mobile app for wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills.
• Review personal results, promotions, and updates on the Hub to remain customer-ready.
• Partner with nearby store locations to support customer onboarding.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Provide friendly, personalized service and work to exceed customer expectations.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leaders and teams to support account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED