Mobile Associate, Store-In-Store - Retail Sales
About The Position
The Mobile Associate works as the face of T-Mobile inside a warehouse or club kiosk, providing customer service and sales support in a high-traffic retail environment. The role involves using digital tools to educate customers, demonstrate products, and recommend solutions while explaining the value of T-Mobile’s warehouse and club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role.
Requirements
- High school diploma or GED.
- Required skills: customer satisfaction management, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, customer needs identification, relationship building, customer education, sales, customer communications, communication, product knowledge, leadership, and customer referrals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage with a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized service by building rapport, trust, and loyalty, matching the pace of each customer, and exceeding customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- On-the-job training pay of $5 per hour during the first 90 days.
- After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
