Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • O'Fallon, IL

5d

About The Position

Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the brand within National Sales partner locations. They engage customers in high-traffic retail settings, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions, support onboarding, and help customers use the T-Mobile app. Associates are expected to meet sales and quality targets while providing an exceptional customer experience.

The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and reference resources; reviewing personal results and current promotions; and working with nearby stores and teams to support customer onboarding and account needs. Associates participate in skills practice, knowledge sharing, store operations, and opening and closing procedures. They carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager. Associates may follow up with customers, capture referrals, manage Be Back processes, proactively reach potential customers, and perform price overrides for National Retail specialty offers.

The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies with performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers onboard and learn to use digital self-service tools, including the T-Mobile app.
• Complete required training and review personal results, promotions, and updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to support customer onboarding.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
• Proactively contact potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for National Retail specialty offers.
• Build relationships with nearby leaders and teams to support account setup, device support, and account servicing.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED