Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Tempe, AZ

20d•Onsite

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in high-traffic retail environments, create excitement around products and services, identify customer needs, and educate, demonstrate, and recommend solutions. The role focuses on sales performance, customer experience, and quality-of-sale metrics. Associates use digital tools and solution-based selling to recommend wireless products and services, support customer onboarding, and help customers use self-service options such as the T-Mobile app. They complete training, stay informed about results and promotions, and collaborate with nearby T-Mobile store teams and leaders to support account setup, device support, and account servicing. The position also includes store operations and kiosk security procedures.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Guide customers through onboarding and encourage use of digital self-service tools, including the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results and promotions to remain customer-ready.
Practice and share skills, support store operations and opening and closing procedures, and secure kiosk cabinets and assets.
Report lost keys or assets to a manager.
Build rapport and customer loyalty, provide exceptional service, and work to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
After promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000, varying by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.