Mobile Associate, Store-in-Store - Retail Sales
About The Position
Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, create excitement around T-Mobile products and services, identify customer needs, and recommend wireless solutions. The role focuses on building customer relationships through meaningful interactions, product education and demonstrations, digital self-service tools, and quality sales experiences. Associates work toward sales and customer-experience goals while completing training and supporting store operations.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Customer advocacy and the ability to balance customer experience with performance goals.
- Willingness to work with peers and store leaders, share best practices, and help resolve customer issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
- Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
- Guide customers through onboarding and help them use the T-Mobile app and self-service tools for their wireless needs.
- Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
- Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
- Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
- Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
- Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
- Build relationships with nearby store leadership and teams to support customers with account setup, device support, and account servicing.
- Partner with nearby store locations to fully onboard customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
