Mobile Associate, Store-in-Store - Retail Sales
About The Position
Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the brand inside National Sales partner locations. They engage customers in high-traffic retail environments, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are expected to meet performance targets through sales, exceptional customer experiences, and quality sales practices. The role includes using digital tools and solution-based selling to recommend wireless solutions, help customers onboard, and teach them to use self-service tools such as the T-Mobile app. Associates complete training on products, processes, systems, and the in-store experience; stay current on results and promotions; and work with nearby stores and teams to support customers. Store duties include practicing and sharing skills, supporting operations and opening and closing procedures, and securing kiosk cabinets and assets. Associates may perform price overrides for specialty offers specific to National Retail. The hourly base pay is $18.00, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience is preferred.
- Passion for customer satisfaction and customer advocacy, with the ability to connect authentically with customers and balance customer experience with performance goals.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and help resolve issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
- Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
- Help customers onboard and learn to use digital self-service tools, including the T-Mobile app.
- Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to stay customer-ready.
- Continuously develop skills and share knowledge and best practices with peers.
- Partner with nearby store locations to support customer onboarding and the customer experience.
- Perform store operations and opening and closing procedures, carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
- Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
- Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
- Perform price overrides for specialty offers specific to National Retail.
- Work with nearby leadership and teams to support customers with account setup, device support, and account servicing.
Benefits
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Free, year-round access to money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
