Mobile Associate, Store in Store - Retail Sales

T-Mobile•Harvey, LA

10d•Onsite

About The Position

T-Mobile is hiring a Store-in-Store Mobile Associate to work inside a warehouse or club kiosk. The role focuses on creating outstanding customer experiences in a busy retail environment by educating customers, demonstrating products, recommending solutions, and explaining T-Mobile warehouse/club member benefits. Associates use digital tools and T-Mobile systems, complete training on products and processes, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. Employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. After training, Mobile Associates are eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile also offers an annual stock grant and a range of benefits, subject to eligibility.

Requirements

High school diploma or GED.
Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
Practice skills, share knowledge, and support store operations.
Provide friendly, personalized service by building rapport, trust, and loyalty and exceeding customer expectations.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.