Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Houma, LA

12d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile's Retail Team, representing the brand within National Sales partner locations. They engage customers in busy retail environments, create enthusiasm for T-Mobile products and services, and build relationships by identifying needs and educating customers about solutions. The role focuses on sales performance, exceptional customer experiences, and quality of sale metrics. Associates use digital tools and solution-based selling to demonstrate and recommend wireless products and services, help customers onboard, and teach them to use self-service tools such as the T-Mobile app. They complete training, stay informed about promotions and product updates, develop their skills, and coordinate with nearby stores and teams to support customers with account setup, device support, and account servicing. The role also includes store and kiosk operations, including opening and closing procedures and securing kiosk cabinets and assets. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Travel is not required. Hourly base pay is $18.00, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and may become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passion for customer satisfaction and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and demonstrate T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, identify customer needs, and apply solution-based selling techniques.
Recommend wireless solutions and help customers understand how to self-serve and use the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills, and partner with nearby store locations to support customer onboarding.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging customer service, build rapport and trust, and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.