Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Wichita Falls, TX

12d • Onsite

About The Position

T-Mobile is hiring a Mobile Associate to represent the company inside a warehouse or club kiosk. The role works in a high-traffic retail environment, engaging customers and helping them stay connected by educating them about products, demonstrating solutions, and recommending options. Associates use digital tools, communicate effectively, and explain the value of T-Mobile’s warehouse and club member benefits.

Employees complete training on the store-in-store experience, products, processes, systems, and reference resources. The role includes practicing skills, sharing knowledge, supporting store operations, and continually developing product and customer-service knowledge. Associates build rapport and customer loyalty, attract potential customers, drive sales, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers.

The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during on-the-job training in the first 90 days. After training, associates promote to Mobile Expert and may be eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required. The position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and support store operations.
• Provide friendly, engaging service; establish rapport, trust, and loyalty; and exceed customer expectations.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Continuously learn and improve skills to provide excellent customer experiences.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED