Mobile Associate, Store in Store - Retail Sales

T-Mobile•St. Charles, IL

11d•Onsite

About The Position

The Mobile Associate, Store in Store works inside a warehouse or club kiosk and represents T-Mobile to customers in a high-traffic retail environment. The role focuses on creating outstanding customer experiences by educating customers, demonstrating products, recommending solutions, and showcasing the value of T-Mobile’s warehouse/club member benefits. Associates use digital tools and effective communication to meet changing customer needs and help customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. They provide friendly, personalized service, build rapport and trust, attract potential customers, support sales activity, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. After completing on-the-job training, associates promote to the Mobile Expert role. The position requires a high school diploma or GED, legal authorization to work in the United States, and a minimum age of 18. Six months of customer service and/or retail sales experience is preferred. Travel is not required. Hourly base pay is $19.50, with $5.00 per hour training pay during the initial training period. Following training, the Mobile Expert role is eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Benefits described include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and an employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability coverage; voluntary AD&D, accident, life, disability, and long-term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs; and access to money coaches.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills and share knowledge.
Provide friendly, personalized customer service, establish rapport and trust, and exceed customer expectations.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.