Mobile Associate, Store in Store - Retail Sales

T-Mobile•St. Louis, MO

11d•Onsite

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand in National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are expected to meet sales and quality targets while providing exceptional customer experiences and helping customers use digital self-service tools and the T-Mobile app. The role includes completing training on the in-store experience, products, processes, and systems; reviewing results and promotions; learning and sharing best practices; supporting store operations and opening and closing procedures; and coordinating with nearby stores and teams to support customer onboarding and service. Associates may carry keys to kiosk cabinets, secure kiosks and assets, report lost keys or assets, and perform price overrides for specialty National Retail offers. The position requires a high school diploma or GED and six months of customer service and/or sales experience; retail experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required. Hourly base pay is $18, with $5 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and may be eligible for an annualized incentive target of $18,000. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
Six months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Customer-focused, with the ability to balance customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools to communicate, educate, and showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and help customers understand how to self-serve and use the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills, practice skills, share knowledge, and participate in store operations and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby store leadership and teams to support account setup, device support, account servicing, and customer onboarding.