Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Zanesville, OH

3d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on sales performance, quality of sale, and delivering exceptional customer experiences through effective use of digital tools and solution-based selling.

Associates complete training on T-Mobile’s in-store experience, products, processes, systems, and resources, and keep current on personal results, promotions, and updates. They support onboarding and customer self-service, including helping customers use the T-Mobile app, and partner with nearby stores and teams on account setup, device support, and account servicing. The role also includes store operations and opening and closing procedures, kiosk and asset security, customer follow-up, referrals, and specialty-offer price overrides. After completing the first 90 days of on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Customer advocacy and the ability to connect with customers, balance customer experience with performance goals, and provide effective service.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Engage proactively with a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers onboard, understand self-service options, and use the T-Mobile app for wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to stay customer-ready.
• Partner with nearby store locations and teams to support onboarding, account setup, device support, and account servicing.
• Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Provide friendly, engaging customer service, build rapport and trust, and work to exceed customer expectations and performance goals.
• Proactively contact potential customers, follow up with customers, capture referrals, and manage Be Back processes.
• Perform price overrides for specialty offers specific to National Retail.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Hourly training pay of $5 per hour during the first 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED