Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Scarborough, ME

48d

About The Position

Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the brand in National Sales partner locations. They engage customers in a high-traffic retail environment, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on building customer relationships, delivering exceptional experiences, achieving sales and quality-of-sale targets, and helping customers learn to use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review performance results and current updates to stay customer-ready, collaborate with nearby stores and teams, and participate in skills practice, knowledge sharing, and store operations. The position includes opening and closing procedures and securing kiosk cabinets and assets. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Customer advocacy and the ability to connect with customers in a friendly, engaging way while balancing customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers understand how to use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers and collaborate with nearby leadership and teams to support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively contact potential customers to drive sales, follow up with customers, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Balance customer experience with performance goals and achieve sales and quality-of-sale metrics.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.