Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Springdale, AR

17d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail environment. They use digital tools to communicate, educate customers, demonstrate products, and recommend solutions, including T-Mobile warehouse/club member benefits. The role emphasizes creating positive customer experiences, building rapport and trust, and helping customers stay connected. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue to practice and develop their skills. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The listed hourly base pay is $18.00, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training in the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, exceptional customer service and adapt to customers’ pace and needs.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.