Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, providing customers with product knowledge and support in a busy retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. The role involves completing training on the store-in-store experience, products, processes, systems, and reference resources, while continually developing skills through practice and knowledge sharing. Mobile Associates provide friendly, personalized service, build customer trust and loyalty, and help drive sales by attracting prospective customers and following up with existing and potential customers. After completing on-the-job training within the first 90 days, Mobile Associates promote to the Mobile Expert role.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously learn and improve skills through practice, knowledge sharing, and store operations.
- Provide friendly, personalized customer service, establish rapport and trust, and exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Free, year-round money coaches
- Hourly training pay of $5.00 per hour during training
- Eligibility for an annualized incentive target of $18,000 per year after promotion to Mobile Expert
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
