Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Tomball, TX

1d

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse/club member benefits while delivering personable, customer-focused service. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. After completing the initial on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. The position pays a base rate of $18.00 per hour, plus $5.00 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary based on performance and full-time status.

Requirements

• High school diploma or GED.
• Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse/club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and perform store operations.
• Build rapport, trust, and loyalty by providing friendly, excellent customer service and adapting to customers’ pace and needs.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
• Continuously learn and improve skills to provide excellent customer experiences and exceed customer expectations.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED