Mobile Associate, Store in Store - Retail Sales

T-Mobile•North Richland Hills, TX

25d•Onsite

About The Position

The Mobile Associate works as the face of T-Mobile inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. The role involves educating customers, demonstrating and recommending solutions, and showcasing the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools, communicate effectively, and build rapport and trust while helping customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue practicing skills and sharing knowledge. After completing the initial on-the-job training period, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18, plus $5 per hour in training pay during the initial training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills and share knowledge.
Provide friendly, exceptional customer service, build rapport and trust, and exceed customer expectations.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.