Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk, serving customers in a high-traffic retail environment. They use digital tools, product knowledge, and effective communication to educate customers, demonstrate and recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. The role emphasizes creating outstanding customer experiences, building trust and rapport, and supporting customers as their needs and technology change. Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources. They continue developing their skills through practice, knowledge sharing, and store operations. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to Mobile Expert and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
- Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide customers with the best possible experience.
- Practice skills, share knowledge, and perform store operations.
- Provide friendly, personalized service; establish rapport, trust, and loyalty; and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Hourly training pay during the first 90 days
- Eligible for an annualized incentive target of $18,000 per year after training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
