Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Shenandoah, TX

1d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging with customers in a high-traffic retail environment. They use digital tools and product knowledge to educate customers, demonstrate and recommend solutions, and explain the value of T-Mobile's warehouse and club member benefits. The role emphasizes creating excellent customer experiences, building rapport and trust, and helping customers stay connected.

Associates complete training on the store-in-store experience, products, systems, processes, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. They also attract prospective customers, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during on-the-job training in the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse and club member benefits.
• Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
• Continuously learn and improve skills to provide a strong customer experience.
• Practice skills, share knowledge, and perform store operations.
• Provide friendly, excellent customer service; establish rapport, trust, and loyalty, and exceed customer expectations.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED