Mobile Associate, Store-in-Store - Retail Sales
About The Position
The Store-in-Store Mobile Associate represents T-Mobile in a high-traffic warehouse or club kiosk setting, engaging customers and helping them stay connected. The role involves educating customers, demonstrating products, recommending solutions, and showcasing the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools and effective communication to create positive customer experiences and support sales. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. They build rapport and trust, identify customer needs, provide exceptional service, and work to exceed customer expectations. They also attract potential customers, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. The role pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying based on performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.
Requirements
- High School Diploma or GED.
- Product knowledge.
- Leadership.
- Customer referrals.
- Sales prospecting.
- Sales techniques.
- Consultative selling.
- Customer service.
- Customer engagement.
- Coaching.
- Customer needs identification.
- Communication.
- Relationship building.
- Customer education.
- Sales.
- Customer communications.
- Customer satisfaction management.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Demonstrate products and recommend solutions to meet customer needs.
- Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
- Continue learning and improving skills through practice, knowledge sharing, and store operations.
- Provide friendly, exceptional service, establish rapport and trust, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
