Mobile Associate - Retail Sales, Store-in-Store

T-Mobile USA • Raymore, MO

5d • Onsite

About The Position

T-Mobile is hiring a Mobile Associate to represent the company inside a warehouse or club kiosk. The role focuses on creating outstanding customer experiences in a high-traffic retail environment where technology and customer needs continually change. Associates educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse/club member benefits. The position includes training in the store-in-store experience, products, processes, systems, and reference resources, with continued learning and skills development. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role pays a base rate of $18.00 per hour, plus $5.00 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary by performance and full-time status.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, leadership, sales techniques, customer education, sales, customer communications, product knowledge, customer referrals, sales prospecting, consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, and relationship building.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Continuously learn and improve skills to provide a strong customer experience.
• Practice skills, share knowledge, and perform store operations.
• Provide friendly, exceptional service by building rapport, trust, and loyalty, matching each customer’s pace, and exceeding customer expectations.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED