Mobile Associate, Store-in-Store, Retail Sales

T-Mobile • Owensboro, KY

5d • Onsite

About The Position

The Mobile Associate works inside a T-Mobile warehouse or club kiosk, representing the company in a high-traffic retail setting. The role focuses on engaging customers, explaining and demonstrating products and services, recommending solutions, and showcasing warehouse or club member benefits. Associates use digital tools and build rapport to deliver a positive customer experience while supporting sales.

The position includes training on the store-in-store experience, products, processes, systems, and reference resources. Associates practice skills, share knowledge, support store operations, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The posting lists an hourly base pay of $18.00 and $5.00 per hour in training pay, and states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Requirements

• High school diploma or GED.
• Customer advocacy and the ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase warehouse or club member benefits.
• Learn and apply the T-Mobile store-in-store experience, products, processes, systems, and reference resources through training and ongoing skill development.
• Practice skills, share knowledge, and support store operations.
• Build rapport, trust, and loyalty by providing friendly, personalized service and exceeding customer expectations.
• Attract potential customers and support sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Incentive eligibility after completing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED