Mobile Associate, Store in Store - Retail Sales

T-Mobile•Addison, IL

21d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk and help customers in a high-traffic retail environment. They use digital tools to educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to build skills through practice, knowledge sharing, and store operations. The role focuses on providing friendly, exceptional customer experiences, building trust and loyalty, identifying customer needs, and driving sales through customer engagement and follow-up. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communications skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
Participate in skills practice, knowledge sharing, and store operations.
Provide friendly, exceptional customer service and build rapport, trust, and loyalty.
Attract potential customers and drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Educate customers, demonstrate products, and recommend solutions that meet their needs.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training pay of $5.00 per hour during the first 90 days.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.