Mobile Associate, Store in Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company at a warehouse or club kiosk, engaging with customers in a high-traffic retail setting. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile's warehouse or club member benefits. The role requires adapting to evolving technology and customer needs while creating friendly, personalized experiences and helping customers stay connected. Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training within the first 90 days, associates promote to the Mobile Expert role and may become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position offers an hourly base pay of $18, plus $5 per hour in training pay.
Requirements
- High school diploma or GED.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the Store-in-Store experience, skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and perform store operations.
- Provide friendly, exceptional service and exceed customer expectations by building rapport, trust, and loyalty.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts (eligible employees)
- Pet insurance (eligible employees)
- Commuter and transit programs (eligible employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
