Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Arvada, CO

3d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging with customers and providing information, demonstrations, and recommendations about products, services, and warehouse/club member benefits. The role focuses on creating outstanding customer experiences and helping customers stay connected.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The listed hourly base pay is $19.50, plus $5.00 per hour in training pay.

The position is not travel-required, DOT-regulated, or safety-sensitive. T-Mobile describes its culture as focused on customer and employee experiences and career growth. The company is an equal opportunity employer and provides reasonable accommodation during the application or interview process.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse/club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations while continuously improving customer-service skills.
• Provide friendly, engaging service; establish rapport, trust, and loyalty; and exceed customer expectations.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED