Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Clarksville, IN

5d•Onsite

About The Position

Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They educate customers about products and services, demonstrate and recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. The role emphasizes creating excellent customer experiences while supporting sales activity and helping customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They continue developing their skills through practice and knowledge sharing, and contribute to store operations. Within the first 90 days, associates receive on-the-job training and hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Customer satisfaction focus and ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share knowledge, and serve customers by resolving issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Continuously develop skills through practice, knowledge sharing, and participation in store operations.
Build rapport, trust, and loyalty by providing friendly, personalized service and matching the pace of each customer.
Provide exceptional customer service and work to exceed customer expectations while balancing customer experience and performance goals.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Work alongside peers and store leaders, share knowledge, and help resolve customer issues.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Hourly training pay of $5.00 per hour during the initial training period.
Eligible for an annualized incentive target of $18,000 per year after training; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.