Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Terre Haute, IN

11d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role uses solution-based selling and digital self-service tools to recommend wireless solutions and help customers use the T-Mobile app and manage their wireless needs.

Associates complete training on the in-store experience, products, processes, systems, and reference resources, and review results and promotions to stay customer-ready. They collaborate with nearby stores and teams to support customer onboarding, account setup, device support, and account servicing. The role also includes practicing and sharing skills, supporting store operations and opening and closing procedures, securing kiosk cabinets and assets, reporting lost keys or assets, and performing price overrides for National Retail specialty offers.

The position offers an hourly base pay of $18.00, plus $5.00 per hour during training for up to the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Customer advocacy and the ability to connect with customers in an authentic, engaging manner.
• Ability to balance customer experience with performance goals.
• Desire to work collaboratively with peers and store leaders, learn and share best practices, and resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand self-service options and use the T-Mobile app for wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills and knowledge.
• Review personal results, current promotions, and Hub updates to remain customer-ready.
• Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
• Practice skills, share knowledge, and participate in store operations and opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Provide exceptional customer service, build rapport and trust, and work to exceed customer expectations and performance goals.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED