Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company in a warehouse or club kiosk setting. The role focuses on delivering outstanding customer experiences in a high-traffic retail environment by educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse or club member benefits. Associates use digital tools and product knowledge to address customer needs and support sales. The position includes training on the store-in-store experience, products, processes, systems, and reference resources, along with skills practice, knowledge sharing, and store operations. Associates build rapport and customer loyalty, proactively engage potential customers, follow up with customers, collect referrals, and maintain relationships with new and existing customers. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The hourly base pay is $18.00, plus $5.00 per hour in training pay during the eligible training period. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. The role is not travel-required and is not DOT-regulated or safety-sensitive.
Requirements
- High school diploma or GED.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and perform store operations.
- Provide friendly, personalized service, establish rapport and trust, and work to exceed customer expectations.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
