Mobile Associate, Store in Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company inside a warehouse or club kiosk and deliver customer experiences in a high-traffic retail setting. They use digital tools, product knowledge, and effective communication to educate customers, demonstrate products, recommend solutions, and explain warehouse or club member benefits. Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
- Demonstrate products and recommend solutions that meet customer needs.
- Complete training on the Store-in-Store experience, new skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized service by building rapport, trust, and loyalty, and exceeding customer expectations.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
