Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Florence, AL

20d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on sales, exceptional customer experiences, and meeting quality-of-sale metrics while helping customers learn to self-serve using digital tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and resources, and keep current on personal results, promotions, and updates. They work with nearby store teams and leadership to support customers with account setup, device support, and account servicing. The position also includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager. The hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary by performance and full-time status. T-Mobile guarantees employees $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passionate customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and help customers understand self-service options, including use of the T-Mobile app.
Complete training and continuously learn about the in-store experience, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers and support customer needs.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, engaging, customer-focused service and matching the pace of customers.
Proactively reach out to potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.
Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.