Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Cordova, TN

4d • Onsite

About The Position

T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company in a warehouse or club kiosk setting. The role focuses on creating outstanding customer experiences in a high-traffic retail environment by engaging customers, educating them about products and services, demonstrating solutions, and recommending options that meet their needs. Associates use digital tools and T-Mobile resources while developing product knowledge and sales skills through training, practice, and knowledge sharing. The role includes hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse or club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and support store operations.
• Build rapport, trust, and loyalty by adapting to customers' needs and providing excellent service.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Continuously learn and improve skills to provide strong customer experiences.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED