Mobile Associate, Store in Store - Retail Sales
About The Position
The Mobile Associate works inside a warehouse or club kiosk as a representative of T-Mobile, helping customers in a busy retail environment. The role involves engaging with customers, communicating effectively, using digital tools, educating customers about products and services, and showcasing the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, while continuously practicing skills and sharing knowledge. After completing on-the-job training, associates promote to the Mobile Expert role. The position requires a high school diploma or GED; six months of customer service and/or retail sales experience is preferred. Applicants must be at least 18 and legally authorized to work in the United States. No travel is required.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile’s warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously develop skills through practice, knowledge sharing, and store operations.
- Provide friendly, personalized service by building rapport, trust, and loyalty, and by matching the pace of each customer.
- Attract potential customers to drive sales activity at the assigned location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Meet customer expectations and provide exceptional service and customer experiences.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Hourly training pay of $5.00 per hour during the first 90 days.
- After training, eligibility for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Full- and part-time employees have access to the same benefits when eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
