Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Decatur, IL

About The Position

Mobile Associates, Store-in-Store work within National Sales partner locations as part of T-Mobile’s Retail Team. They represent the T-Mobile brand in high-traffic retail environments, engage customers, build relationships, and educate, demonstrate, and recommend wireless products and services. The role focuses on meeting sales and quality targets while providing exceptional customer experiences and helping customers understand how to use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, skills, and systems; review performance results and current promotions; and work with nearby store teams to support customer onboarding, device support, and account servicing. The role also includes store operations and opening and closing procedures, securing kiosk assets, and reporting lost keys or assets. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role.

Requirements

High school diploma or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and customer advocacy, with the ability to connect authentically and balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment and communicate the value of T-Mobile solutions using digital tools.
Identify customer needs and use solution-based selling to demonstrate and recommend wireless products and services.
Help customers onboard and learn to self-serve and use the T-Mobile app for wireless needs.
Complete training on the T-Mobile in-store experience, products, processes, skills, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready; continuously learn and improve skills.
Partner with nearby store locations to fully onboard customers and support their experience.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry keys to kiosk cabinets, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, personalized service, build rapport and customer loyalty, and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the first 90 days, in addition to the stated $18 hourly base pay.