Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company inside a warehouse or club kiosk, providing customer service in a busy retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse or club member benefits. The role includes completing training on the store-in-store experience, products, processes, systems, and reference resources, as well as practicing skills, sharing knowledge, and supporting store operations. Associates build rapport and customer loyalty, attract potential customers, support sales activity, follow up with customers, collect referrals, and manage Be Back processes. After completing the initial on-the-job training, associates promote to the Mobile Expert role and may qualify for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide a strong customer experience.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, excellent customer service; establish rapport, trust, and loyalty while matching the pace of each customer.
- Attract potential customers and drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Exceed customer expectations and provide exceptional service.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
