Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Erie, PA

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, promote self-service tools such as the T-Mobile app, and aim to exceed sales, customer-experience, and quality-of-sale targets. The role includes completing training on the in-store experience, products, processes, systems, and reference resources; reviewing personal results and current promotions; and continuously developing skills. Associates work with nearby stores and teams to support customer onboarding, device support, and account servicing. They also participate in store operations, opening and closing procedures, and kiosk and asset security. The position includes customer follow-up, referrals, Be Back processes, proactive sales outreach, and the ability to perform price overrides for specialty offers at National Retail locations.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment, communicate effectively, and demonstrate the value of T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, identify customer needs, and apply solution-based selling techniques.
Recommend wireless products and services and help customers understand how to use the T-Mobile app and self-serve for wireless needs.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills, practice skills, and share knowledge with teammates.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Perform store operations and opening and closing procedures; carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging customer service, build rapport and trust, and work to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees. The posting says full- and part-time employees have access to the same benefits when eligible.