Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Evansville, IN

4d•Onsite

About The Position

The Mobile Associate is the face of T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment and helping them find solutions that meet their needs. The role involves educating customers, demonstrating products, recommending solutions, and showcasing the value of T-Mobile’s warehouse and club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, while continuing to build skills through practice, knowledge sharing, and store operations. After completing on-the-job training, associates promote to the Mobile Expert role and may become eligible for an annualized incentive target. The position is described as suitable for people seeking a part-time role, and both full- and part-time employees may access benefits when eligible.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile’s warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, personalized service by establishing rapport, trust, and loyalty and adapting to each customer’s pace.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Deliver exceptional service and exceed customer expectations.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days, in addition to the $18.00 hourly base pay.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Potential annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.