Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Wichita Falls, TX

20d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use digital tools and solution-based selling to recommend wireless solutions, demonstrate self-service options, and help customers use the T-Mobile app. Associates work toward sales and customer-experience goals while meeting quality-of-sale metrics. They complete training, stay informed about promotions and updates, collaborate with nearby store teams, and support kiosk operations, including opening and closing procedures and securing kiosk assets. The role includes an hourly base pay of $18.00 plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for customer satisfaction and customer advocacy; ability to connect authentically with customers.
Ability to balance customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding.
Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and help customers understand self-service options and use the T-Mobile app.
Complete training on the in-store experience, products, processes, skills, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously develop skills to improve the customer experience.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosk assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty through friendly, customer-focused service and match the pace of each customer interaction.
Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build new and ongoing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Work alongside peers and store leaders to share best practices and resolve customer issues.