Mobile Associate - Retail Sales, Store in Store
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, helping customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. Associates use digital tools and customer communication skills to deliver helpful, personalized experiences as customer needs and technology evolve. During the first 90 days, associates receive on-the-job training; after completing it, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role offers an hourly base pay of $20.50, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. The position is based in a warehouse or club kiosk setting. Travel is not required, and the role is not DOT-regulated or safety-sensitive. T-Mobile describes its culture as focused on employee and customer experiences, career growth, and an inclusive workplace. The company is an Equal Opportunity Employer and provides reasonable accommodations during the application and interview process.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills include consultative selling, identifying customer needs, communication, customer satisfaction management, customer service, customer engagement, relationship building, coaching, leadership, sales techniques, customer education, sales, customer communications, product knowledge, customer referrals, and sales prospecting.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized customer service by building rapport, trust, and loyalty and exceeding customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
