Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Williamstown, NJ

25d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the T-Mobile brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on sales performance, exceptional customer experiences, and quality of sale metrics. Associates use digital tools and self-service resources during customer interactions and onboarding, including helping customers understand and use the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and reference resources, and review performance results and current updates to remain customer-ready. They work with nearby stores and their leadership and teams to support customer onboarding, device support, and account servicing. The role also includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager. The posted hourly base pay is $19.50, with $5.00 per hour training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to collaborate with peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and product demonstrations.
Identify customer needs and use solution-based selling to recommend wireless products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers understand and use the T-Mobile app.
Complete required training and continuously develop knowledge of products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to stay customer-ready.
Partner with nearby store locations to support complete customer onboarding.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging customer service, build rapport and trust, and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Meet sales targets, provide exceptional customer experiences, and meet quality-of-sale metrics.