Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Bangor, ME

18d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They use digital tools and self-service resources, including the T-Mobile app, to help customers with wireless needs and onboarding. Associates are expected to meet sales and quality targets while providing exceptional customer experiences. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position includes store operations and kiosk security procedures, customer follow-up and referrals, and collaboration with nearby store teams and leadership.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding.
Identify customer needs and use solution-based selling to demonstrate and recommend relevant products and services.
Help customers understand self-service options and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, skills, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain Customer Ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by matching the customer’s pace and providing exceptional service.
Proactively contact potential customers, follow up with customers, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.
Meet sales performance targets and quality-of-sale metrics.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the first 90 days, in addition to the stated $18 hourly base pay.
After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary based on performance and full-time status.