Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•OFallon, IL

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand inside National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on meeting sales and quality-of-sale goals while providing exceptional customer experiences and helping customers use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, and systems; review results and promotions to stay customer-ready; and continually develop their skills. They also coordinate with nearby T-Mobile stores and leadership to support onboarding, device support, account setup, and account servicing. Store operations include practicing skills, sharing knowledge, following opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Passionate customer advocate who can connect authentically with customers and balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand self-service options and use the T-Mobile app for their wireless needs.
Deliver exceptional customer service and meet sales, performance, and quality-of-sale goals.
Complete training on the in-store experience, products, skills, processes, systems, and reference resources; continually learn and improve.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.