Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Moreno Valley, CA

2d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, assisting customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. The role emphasizes friendly, engaging customer interactions and building rapport, trust, and loyalty while adapting to customers’ needs and pace. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. During their first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position is based in a warehouse or club kiosk setting. Travel is not required. T-Mobile describes the role as an opportunity for career growth within its organization.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Continuously learn and improve skills to provide excellent customer experiences.
Practice skills, share knowledge, and contribute to store operations.
Provide friendly, personalized service; build rapport, trust, and loyalty; and exceed customer expectations.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Educate, demonstrate, and recommend solutions that help customers stay connected.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Eligible for an annualized incentive target of $18,000 after training; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.