Mobile Associate, Store in Store - Retail Sales

T-Mobile•Greenwood, IN

20d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse or club member benefits. The role emphasizes outstanding customer experiences, strong customer relationships, and sales activity. Employees complete training on the store-in-store experience, products, systems, processes, and reference resources, then promote to the Mobile Expert role after completing on-the-job training.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
Practice skills, share knowledge, and perform store operations.
Provide friendly, excellent customer service by building rapport, trust, and loyalty and exceeding customer expectations.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Hourly training pay of $5.00 during the initial on-the-job training period of up to 90 days.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.