Mobile Associate, Store in Store- Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent T-Mobile at a warehouse or club kiosk, serving customers in a busy retail environment. They educate customers about products and services, demonstrate solutions, and explain the value of T-Mobile warehouse and club member benefits. The role involves using digital tools and product knowledge to deliver engaging customer experiences while supporting sales and customer satisfaction. Associates complete training on the Store-in-Store experience, products, processes, systems, and reference resources. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- Effective at balancing customer experience and performance goals.
- Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
- Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, exceptional customer service by building rapport, trust, and loyalty, and by addressing customer needs and issues.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Competitive base salary and compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
