Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA•Columbia, MO

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, working within National Sales partner locations to bring the T-Mobile brand to life. The role focuses on active customer engagement in a high-traffic retail environment, building customer relationships, identifying needs, and educating customers about T-Mobile products and services. Associates use solution-based selling and digital self-service tools to recommend wireless solutions, demonstrate their value, and help customers use the T-Mobile app. They are expected to meet performance targets through sales, strong customer experiences, and quality sales practices. The position includes completing training on the in-store experience, products, processes, systems, and reference resources; reviewing results and current promotions; and working with nearby store teams to support customer onboarding and service. Associates also support store operations, practice and share skills, and follow opening and closing procedures, including securing kiosk cabinets and assets. The role includes proactive outreach, customer follow-up, referrals, Be Back processes, and the ability to perform price overrides for specialty National Retail offers. The posted hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Experience in a retail environment is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools and communicate effectively to educate customers and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; continually learn and improve skills.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers and support their experience.
Practice skills, share knowledge, assist with store operations, and perform opening and closing procedures.
Carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty while providing exceptional service and exceeding customer expectations.
Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.