Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Southgate, MI

11d•Onsite

About The Position

The Store-in-Store Mobile Associate represents T-Mobile at a warehouse or club kiosk, engaging customers in a high-traffic retail environment. The role focuses on delivering an exceptional customer experience by educating customers, demonstrating and recommending solutions, and explaining the value of T-Mobile's warehouse and club member benefits. Associates use digital tools and product knowledge to help customers stay connected, while continually learning about products, processes, systems, and reference resources. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers a $19.50 hourly base pay, plus $5.00 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary by performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse and club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Continuously develop skills through practice, knowledge sharing, and store operations.
Provide friendly, personalized service by building rapport, trust, and loyalty, matching the pace of each customer, and exceeding customer expectations.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.