Mobile Associate, Store-in-Store - Retail Sales
About The Position
Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, help customers learn to use self-service tools and the T-Mobile app, and aim to achieve sales, customer experience, and quality-of-sale targets. Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review personal results and current promotions to remain customer-ready, continue developing their skills, and coordinate with nearby store teams to support customer onboarding and account needs. The position also includes store operations and opening and closing procedures, including securing kiosk cabinets and assets. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Passion for customer satisfaction and customer advocacy, with the ability to balance customer experience and performance goals.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Retail environment experience.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
- Educate customers and demonstrate the value of T-Mobile products and services.
- Use digital self-service tools during customer interactions and onboarding.
- Identify customer needs and use solution-based selling to recommend wireless solutions.
- Help customers understand how to self-serve and use the T-Mobile app for wireless needs.
- Complete training on the in-store experience, skills, products, processes, systems, and reference resources.
- Review personal results, promotions, and Hub updates to remain customer-ready.
- Continuously learn and improve skills to provide a strong customer experience.
- Partner with nearby store locations to fully onboard customers.
- Practice skills, share knowledge, and support store operations, opening, and closing procedures.
- Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
- Build rapport, trust, and loyalty while providing exceptional customer service and working to exceed customer expectations.
- Proactively reach out to potential customers to drive sales activity.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
- Build relationships with nearby leaders and teams to support customer account setup, device support, and account servicing.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
- Hourly training pay of $5 per hour during the first 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
