Mobile Associate, Store-in-Store, Retail Sales

T-Mobile USA • The Villages, FL

2d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify needs, and educate, demonstrate, and recommend T-Mobile products and services. The role combines sales performance with exceptional customer experiences and quality-of-sale standards.

Associates use digital tools and self-service resources during customer interactions and onboarding, including helping customers learn to use the T-Mobile app. They complete training on the in-store experience, products, processes, and systems, and keep current on results, promotions, and updates. They also coordinate with nearby store teams to support onboarding, account setup, device support, and account servicing.

The position includes practicing and sharing skills, carrying kiosk cabinet keys, securing kiosk assets, and reporting lost keys or assets to a manager. Associates may proactively contact prospective customers, follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for National Retail specialty offers. During the first 90 days, employees receive on-the-job training and hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Help customers understand self-service options and use the T-Mobile app for wireless needs during onboarding.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources.
• Review personal results, current promotions, and Hub updates to remain customer-ready.
• Continuously learn and improve skills to provide a strong customer experience.
• Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
• Practice skills, share knowledge, and participate in store operations, opening and closing procedures.
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
• Proactively reach out to potential customers, follow up with customers, capture referrals, and manage Be Back processes.
• Perform price overrides for specialty offers specific to National Retail.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Hourly training pay of $5 per hour during the first 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED